Frequently Asked Questions
Discover everything you need to know about our fine jewelry collections and services.
What materials are used in Sophie Bille Brahe jewelry?
Our collections are crafted using the highest quality materials, featuring 14K and 18K solid gold, Top Wesselton VVS diamonds, and carefully selected AAA grade freshwater pearls.
How long does shipping take for international orders?
We offer worldwide shipping via premium couriers. Orders are typically processed within 1-2 business days, with international delivery taking between 3-5 business days depending on the destination.
What is your return policy for fine jewelry?
We accept returns on unworn items in their original packaging within 14 days of receipt. Please note that bespoke or engraved pieces are final sale and cannot be returned.
How should I care for my pearl jewelry?
Pearls are organic gems that require gentle care. We recommend cleaning them with a soft, damp cloth and avoiding contact with perfumes, hairsprays, or harsh chemicals. Always store them separately to prevent scratching.
Can I request a custom size for a ring?
Yes, many of our signature rings can be ordered in custom sizes. Please contact our concierge team directly to discuss specific sizing requirements and lead times for special orders.
Are your diamonds ethically sourced?
Sustainability and ethics are core to our brand. We only use diamonds sourced from suppliers that comply with the Kimberley Process, ensuring all stones are conflict-free and responsibly mined.